We accept all of the following major Credit / Debit cards with all payments being made via our secure server.

V.A.T REGISTRATION NUMBER: GB 977 6018 79

Payment must be received in full before your item(s) is/are despatched.
All product prices, features and specifications are subject to change without notice.

The Pet Food Wholesaler does not have access to your card details when making purchases via this website, these are passed directly from WorldPay in an encrypted form to your bank over a secure link. Each time you enter your credit card information, this information is only used once for the purpose of that transaction.

To check that you are on a secure page look for the following in your browser:
1. The website address when ordering begins with "https" rather than "http".
2. A picture of a locked padlock will appear in your browser.

Deliveries of 2 or more bags is free of charge to mainland UK addresses.

We offer free “next working day delivery” on all orders of 2 or more bags.
Orders must be placed before 12pm for next working day delivery (Mon-Fri). Orders placed after 12pm will be classed as the following day.

Deliveries are made Monday to Friday and are not time specific.
A Signature is required for all deliveries and goods cannot be left in a porch etc...

After 2 failed delivery attempts the goods may be returned to The Pet Food Wholesaler by the courier . If this is so you will be responsible for the associated delivery and return costs.

All deliveries are not time specific and nor can we give an estimated time of arrival.

All orders are sent by carrier on next day carriage, but this service is not guaranteed.

Responsibility for ownership of the goods passes to purchaser once we have delivered them.

Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. Damages/shortages must be notified within 3 working days of delivery. This does not affect your statutory rights.

Deliveries are made to ground floor only with direct access. We unfortunately cannot deliver to Flats etc. that are not on the ground floor or addresses with complex gate entry systems.

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs.

If you have ordered the wrong product, it will be at your expense to return these goods to us. They need to be returned in the same packaging and in a resalable condition or you will be charge for the products.

If you receive any damaged or defective goods these will be replaced free of charge.
If they are found not to be defective or damaged you will be charged for those goods.
If you have received a discounted rate on your order and you return goods that will take you below that discount rate you will then be charged the difference. e.g. 10 bags ordered and 2 returned you will then be charged the 4-9 case rate and not the 10-19 rate.

Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date and as accurate as possible.

RETENTION OF TITLE:
All goods remain the property of The Pet Food Wholesaler until payment is received in full

OPENING HOURS:
9.00am – 5.00pm Monday – Friday

DELIVERIES:
FREE DELIVERY ON ANY 2 OR MORE BAGS !!!! (UK Mainland Only)
All orders placed before 12pm will be delivered next working day (Monday – Friday).
Single Case orders add £5.00 delivery charge